Siglent laitteiden tehdastakuu. Siglent laitteiden tehdastakuu.
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Tilapäinen
Siglent tehdastakuun kuvaus.
On huomattava että Siglentin myöntämä takuu koskee Euroopassa vain laitteita
jotka ovat hankittu Siglent Euroopan alueella hyväksymien tahojen kautta!
Muualta hankittujen laitteiden takuuhuollosta vastaa kyseinen myyjä, ei Siglent!
Tämä on syytä ottaa vakavasti ja tiedostaa sen mukanaan tuoma riski kun laite
halutaan ostaa jostain muuualta kansainvälisiltä markkinoilta - kuten vaikkapa
eBay kautta jossa myyjiä kaikkialta maailmasta. Varmista silloin että Siglent
takuu on voimassa Siglent määrittelemällä tavalla EU alueella. Tässä kohden
mahdollinen pieni säästö voi tulla kalliiksi ja asian hoitaminen voi osoittautua
varsin työlääksi.
On luonnollista että myyjä jonka ainoa kiinnostus on ottaa vastaan rahaa ja
liimata osoitetarroja laatikoihin voi toimia huomattavan alhaisilla kuluilla,
varsinkin jos sijainti on jossain täältä katsoen matalan kustannustason
paikassa.
Siglent ja Siglentin hyväksymät myyjät Eurooppassa myyvät ainoastaan EU alueelle
lokalisoituja laitteita. Koko verkosto haluaa myös palvella asiakkaita hyvin,
myös ostotapahtuman jälkeen ja erityisesti mahdollisissa ongelmatilanteissa.
Pyrimme yhdessä toimimaan monilla tavoilla laadun parantamiseksi sekä
palvelutason kehittämiseksi. Useat Siglentin hyväksymät myyjät tekevät
yhteistyötä Siglentin kanssa myös laitteiden tekniseksi parantamiseksi että
palveluiden kehittämiseksi.
Tähän eivät osallistu nämä myyjät joiden mielenkiinto on ainoastaan ottaa
vastaan rahaa ja liimata osoitetarra pakettiin. Pahimmillaaan heihin ei saa edes
yhteyttä ongelmatilanteissa ja ehkä ajattelevat että joko "aika hoitaa" tai
"joku muu" hoitaa.
Tämä allaoleva "Warranty Information" on EU alueen versio (versio 29.09.2019): Kun
uudempi versio tulee saataville Siglent EU alueen sivuille se korvaa luonnollisesti
tämän. Ajantasainen versio löytyy Siglent EU alueen sivuilta.
https://www.siglenteu.com/service-and-support/warranty-information/
Seuraavassa mainittu Siglent EU office = Siglent
Technologies Germany GmbH
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Warranty Information
The following warranty applies to all SIGLENT products procured through the
SIGLENT EU office and/or it's approved
European representatives and/or distributors. Product purchased from outside the
SIGLENT network will be serviced by the selling agents and not SIGLENT
Technologies.
1. SIGLENT Technologies warrants its products’ mainframe and accessories in
materials and technologies within the warranty period. During the period
concerned, SIGLENT guarantees the free replacement or repair of products which
are approved as defective.
2. All Siglent test instruments come with a 3-year warranty on parts and labor,
with the following exception – All accessories and batteries come with a
one-year warranty. In above-mentioned periods, any hardware or software errors
that occur due to quality or workmanship flaws will be examined and repaired or
replaced, at Siglent’s discretion, by the SIGLENT Maintenance Center or its
authorized maintenance branch at no charge.
3. The warranty period starts from the date of the valid certificate of purchase
(receipt or invoice). If the invoice cannot be offered, the starting date will
adopt the manufacturer’s delivery date. In the event of a sale or product
transfer by the original purchaser to a third party, the warranty period shall
be three (3) years or one (1) year (See #2) from the date of purchase of the
product by the original purchaser from SIGLENT or its authorized distributors.
4. For in-warranty service, SIGLENT strives to attain fast turn-around. Normal
repair time is less than 10 business days. For service that will exceed this
time SIGLENT will attempt to provide loaner units to be used during the repair
cycle. Final availability of loaner units will be at SIGLENT’s discretion. The
transportation cost of return to customer will be paid by SIGLENT. If the
special transportation is required, please make contact with the SIGLENT
Maintenance Center.
5. The warranty is void if:
5.1 Accidental damage occurs during transportation (please confer with insurance
agency or transportation company on the compensation).
5.2 Malfunction or damage is caused by misuse according to warnings in the
product documentation or using or storing in an environment outside of the
specification’s limits.
5.3 Surface damage by manmade factors, like burning, distortion by force, etc.
5.4 Repaired by anyone who is not from SIGLENT Maintenance Center or an
authorized maintenance branch.
5.5 Accident damage caused by using a power cord or a power adapter not approved
by SIGLENT.
5.6 Malfunction or damage caused by natural calamities, like earthquake,
lightning strike, etc.
6. If the received products have exceeded the warranty time period or the
lifetime warranty, SIGLENT will still provide the related repair and or
maintenance services. However, the owners of the products are responsible for
the repair and or maintenance charges, the return shipping charges and any
additional costs.
7. SIGLENT assumes partial maintenance responsibility which is reasonable and
operable and refuses to accept any other responsibility for the damage caused by
the customers’ wrong operation.
8. Product with fault not covered by warranty should be transported to SIGLENT
Maintenance Center to have a repair, and the consignor will pay the
transportation cost.
9. Please contact with SIGLENT Maintenance Center for any kind of special
maintenance or service requirement.
10. No Liability & No Promise Clauses. SIGLENT will not be liable for the
inevitable, indirect, or supplementary damages of the product purchasers or the
third party users that are caused by its product deficiency; for example, loss
of profitability, loss of sales investment, loss of business image or enterprise
interactional obstacles. In addition, SIGLENT has no liability for the
deficiency of other apparatus, equipment or facilities caused by the operation
of its product.
The above is SIGLENT’s most complete version Warranty policy; these clauses may
displace other oral or written versions of warranty policy. Except for the
above-described product warranty, SIGLENT will not provide additional warranty
policy other than what is described and claimed in this composition.
Warranty above applies to products sold by SIGLENT Technologies. and its
authorized dealers and any other form of warranty should be based on this.
SIGLENT technology has the final power of interpretation with the maintenance
affairs.
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